Every day in the UK, more than 7 complaints are made about adult social care to the Local Government Ombudsman (LGO) alone.
How bad would you feel if you discovered that a member of your staff or a family member had gone straight to the LGO or the CQC without raising their concern with you first?
Inside you'll find 14 documents and 2 special reports:
- A Complaints Action Plan Template.
- Comments and Complaints Policy and Procedure Document.
- Investigation Outcome Letter.
- Whistleblowing Policy.
- Adverse Incident Report Template.
- Whistleblowing Special Report.
- Complaints Special Report.
